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About House of SHB

Formelly known as Sugar Honeys Boutique, we have been providing the latest fashion clothing via our online store for over 5 years. Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden


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Terms & Conditions

Terms & Conditions

Sugar Honeys Boutique Limited trading as House of SHB

Registered Company number: 08651849

VAT Registration Number: 202887508

Sugar Honeys Boutique Ltd Trading as House of SHB Ltd

Unit 7 Pippin Bank



OL13 0AJ

Customer Support Email: support@houseofshb.com

If you purchase an item from House of SHB, you are agreeing to the following terms and conditions:-

RETURNS:- Faulty Goods:-

If on occasion you receive Faulty or damaged goods and it is deemed Faulty by House of SHB  you will be refunded within 14 days after we have received the returned items.

Your Right to Cancel - You have a right to cancel the contract within fourteen calendar days starting the day after you receive delivery of the goods.

Cancellation:- If you do wish to cancel your order you can either: a) E-mail customer support within 14 days to advise that you will be returning the item; or b) Return the goods to us within 14 days. You will be liable for the cost of returning the goods and should ensure You will not be entitled to cancel the contract after the expiry of 14 days. House of SHB advise the use of Royal Mail 2nd Class recorded delivery for returning goods .

Items and products should be returned in their original condition. Items that are not returned in their original condition we are permitted to deduct an amount. The reduction cost maybe equivalent to the amount of the item.  If the item is found to have damage where it would not be able to be resaled this item would be returned to Customer.

Your refund for the item may be reduced if the garment has makeup marks on, or smells of perfume, not in original packaging or not in original condition i.e. tags attached etc.

Due to our Hygiene Policy any swimwear/bodywear which is returned with the Hygiene protector removed/damaged will not be eligible for a refund. All Items must be returned in original packaging and we require you to return recorded as any missing parcel is your responsibility.

All Refunds can take up to 14 working days to process, although we will aim to complete refund requests within 5-7 working days. After the refund is complete it may take 7 working days for your refund to display in your account depending on which bank you are with. There is no need for you to notify us of a return. We will send email correspondence on receipt of your item.

TERMS AND CONDITIONS OF SALE Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices. By using the Services you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or for uncontrollable forces which we will not be responsible. Please see our Delivery Charges notice for further information.

In order to contract with Sugar Honeys Boutique Limited trading as houseofshb.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Sugar Honeys Boutique Limited trading as houseofshb.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will always be Sugar Honeys Boutique Limited trading as houseofshb.com. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

OUR CONTRACT:- When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

PRICING AND AVAILABILITY Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

PAYMENT(S):- Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

DISCOUNT CODES:- COUPONS Discount codes may be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered unless House of SHB receives authorisation from the account holder

COUPON CODES:- Any Coupoun Code issued by House of SHB hold a 6 Month expiry date.  This will run from date of issue.

Promotional discount codes - We may offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue. All discount codes apply to full price items only. The above are House of SHB terms but please note this does not affect your statutory rights.