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About House of SHB

Formelly known as Sugar Honeys Boutique, we have been providing the latest fashion clothing via our online store for over 5 years. Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden

Competition

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Returns Procedure & Policy

RETURNS PROCEDURE & POLICY

Please read our Policy before returning your parcel;

1. Please re-pack the item in ORIGINAL packaging or Equivalent with labels and tags still attached.

2. Any items in the sale section are considered final sale and will not be accepted for return unless faulty however an equivalent will be offered if returned.  The Coupon will hold a Six Months expiry date, the six months will apply with multiple orders using a specific coupon from the start date issued.

3. Attach the order note with the return with your reason of return stipulated.

4. We do advise to return you order via recorded delivery as any missing parcel is your responsibility. Items must be returned within 14 days starting from the date received. 

5. PLEASE SEND YOUR ITEM BACK TRACKED TO ENSURE YOUR PARCEL DOES NOT GET LOST. NO EMAILS WILL BE SENT UPON ARRIVAL TO HOUSE OF SHB AS THE TRACKING INFORMATION YOU OBTAIN WILL ADVISE OF THIS DATE & TIME.

6. Please note all refunds can take up to 14 working days to process, although we do aim to complete refunds within 5-7 working days. Any Sale/Discounted items will automatically be issued a store credit via the email address provided when placing your order.

7. Swimwear or body garments are non-refundable due to our hygiene policy.

8. If you would like to request an exhange please request this and include in your return. 

9. In the unlikely event that the garment is faulty are in anyway faulty please email support@houseofshb.com within 24 hours of receiving and follow instructions.

 

If you believe you are eligible to return your item or product, please return to the address enclosed on your returns slip.